1 SECTION – RETURNS
Our policy lasts 14 days. If a product is faulty in any way, then you can return it within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To return faulty goods you need to firstly contact us via CONTACT US form or email. Please contact us via email. email@example.com upon receipt of the product quoting your name or order number. A Customer Services representative will then talk you through the returns procedure which can often be eased by providing a digital image of the fault (along with a clear description of the problem) in an email to our customer support team. In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note if the product is not in an unused condition then we will not be able to offer you a remedy save for faulty workmanship which we may repair.
If the fault cannot be verified over the email, the item may be required to return to us for inspection before a determination can be made as to the state of the product. We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you.
Please do not send your products back to us without contacting a member of our team first. May we remind you to review the terms that you agreed to at time of purchase which are on our web site.
We will only acknowledge returned goods if they are sent using Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault then we will reimburse Recorded delivery postage costs.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where no refunds are granted:
- Goods with obvious signs of use;
- Any item not in its original condition, damaged or missing parts for reasons not due to our error;
- Any item that is returned more than 14 days after delivery.
2 SECTION – REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
3 SECTION – LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via “CONTACT” form.
4 SECTION – SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
5 SECTION – EXCHANGES
We only replace items if they are defective or damaged. Please, contact us for further instructions how to replace defective or damaged item.
6 SECTION – SHIPPING
To return your product, you should mail your product back using address found on your package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $55, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item.
7 SECTION – DAMAGED PACKAGE AND GOODS
Although we package goods reliably, but we can not guarantee that the goods will arrive safely and intact. Therefore we can not take responsibility and replace goods that are damaged during delivery (shipping).
And please do not hesitate to contact Berserkir if you have any questions. We are really willing to solve any issue in an proper way for both sides.